Expert Pre-Purchase Inspection

1. Booking
First, all details of an upcoming inspection are agreed with you, such as the inspection location, date and time and inspection scope.

We would need certain vehicle details for the booking – year, make, model and registration, and your details such as your full name and email address for invoicing.

Please let us know in advance if you are attending the inspection – we will reserve extra 15 minutes to explain all findings to you and address your questions.

2. Invoice & Payment
Upon agreeing all details, we will issue an invoice and send it to you via email together with our T&C applicable to the service provided.

We expect you to arrange a full payment by the due date&time stated in the invoice.
If we don’t receive the payment by the due date, your booking will be cancelled and the time slot re-allocated to another client.

Please note that we only accept pre-payment in full for our services.

3. Inspection
We will carry out an inspection on the agreed date and time.
Most commonly, our inspections take between 1.5 and 2.5 hrs, depending on the chosen package and actual vehicle condition.

While we use every effort to be on time at each booking, we kindly ask for your understanding in case of unpredictable road traffic conditions.
In rare cases of extreme circumstances when our expert is going to be late by more than 45mins, we will do our best to contact you ASAP to agree further actions.

4. Reporting
We aim to issue the report as soon as possible, and normally we send it out the day after the inspection is completed.
Should your circumstances require earlier reporting, please let us know in advance to make sure we can match your deadlines.

Our report is sent as a link to cloud-based storage and consists of the following:
• Written report describing all identified defects and brief recommendations
• Fault report showing recorded fault codes in control units at the time of inspection
• Visual pack typically consisting of 70-150 high-quality pictures and several videos as appropriate showing various aspects of an inspected vehicle in great details

After reading the report and reviewing the visual materials, you are welcome to ask any questions. We will do our best to address all of them.

1. We only accept prepayment in full for our inspections
2. Standard inspection packages do not include extra services such as removal/dismantling of any parts or additional tests
3. In case an inspection does not take place due to a vendor’s no-show or a vehicle in question is not available for any reason while our expert has already arrived, the inspection is deemed completed, and no refund is provided.
4. If an inspection is cancelled more than 3 hours before the agreed time, the inspection fee will be refunded in full
5. If a vehicle becomes available for inspection later than 30 minutes after the agreed time, we will charge you a pro rata fee of £100 per hour after the first 30 minutes of waiting subject to your instruction.
6. A brief verbal summary is available upon request shortly after the inspection is completed
7. If we find traces of substantial structural and irreversible damage or tampering with markings during an inspection, we reserve the right to stop the inspection since such a vehicle should be avoided at all costs. However, this does not reduce the inspection fee